Ninja Hope Privacy Policy
Original effective date: 15 June 2025
Last updated: October 20, 2026
Flame of Hope International operates Ninja Hope and is responsible for the personal information described in this policy. We explain how information is collected and used when you play Ninja Hope, use its account and multiplayer features, make in-app purchases or contact us about the game. The policy applies to the iOS and Android versions of Ninja Hope and the related account and support services. Wada-ji Sangha Temple Inc. is the seller of the iOS app in the App Store.
This policy covers Ninja Hope. Other Flame of Hope applications and the organisation's general website may have separate policies describing their own features and data practices.
1. Information we collect
Account and profile information. When you register or edit your profile, we process your username or nickname, game account identifiers, email address and any phone number you provide. Profile information can include your chosen avatar, introduction, language, selected country or region and social links you add. Login credentials are processed by the authentication service to let you access your account.
Gameplay and multiplayer information. We process progress, tutorial completion, game activity, match participation and results, ratings, rankings, inventory, friend relationships and invitations. When you use game communication features, we process the text messages, comments, emojis or stamps you send and the identifiers needed to deliver them to the relevant players. Information you choose to share in a profile, message or match can be visible to other players.
Purchase information. We process product identifiers, transaction or receipt information, purchase validation results and subscription or inventory status so that we can deliver purchases and restore eligible access. Apple or Google processes payment details under its own policies. We do not receive your full payment card details through the store purchase process.
Notification information. Notification services process the device registration token needed to deliver push notifications. Where notifications are routed to an account, the token can be associated with the game account identifier and relevant notification preferences.
Technical and diagnostic information. The app and its service providers process information such as device type, operating system, app version, network connection information including IP address, service requests and error information needed to run and troubleshoot the game. Diagnostic reports or crash information may also be included in a support report you provide.
Support information. If you contact us, we process your contact details, messages and any screenshots or files you send so that we can respond. Please do not send your account password, payment card details or unnecessary sensitive information.
Country and region. The country or region you select is profile information used for features such as country flags and rankings. It is different from a device GPS location. Technical providers may also process an approximate region associated with an internet connection.
2. How we use information
We use account and game information to authenticate players, save progress, enable matches and communication, maintain rankings and deliver purchased items or subscription benefits. We use technical and support information to diagnose failures, answer requests, protect accounts and keep the service reliable.
Notification identifiers are used to deliver notifications and administer the relevant preferences. We also use information to handle privacy and deletion requests and meet applicable legal obligations. Where consent is required for a particular use, we obtain it and provide a way to withdraw it. We do not sell your personal information.
3. How information is shared
Other players can see the profile and game information intended for display, such as nickname, avatar, introduction, selected country, rankings, match information and content you send to them. Account contact details are not intended to form part of the public game profile. Avoid putting private information into public profile fields or messages.
We share the information needed to run the game with authentication, multiplayer, notification, payment-validation, hosting and storage providers. These providers process information for the relevant service. We require providers receiving personal information on our behalf to protect it consistently with this policy and applicable requirements.
We may disclose information when required by law or when reasonably necessary to address fraud, a security incident or threats to a person's safety. Such disclosures are limited to what is needed for the relevant purpose. Following a deletion request, information that must be retained for a specific legal obligation is handled as described in Section 8.
4. Services used by Ninja Hope
Microsoft PlayFab supports game accounts, authentication, player data, inventory and purchase validation.
Photon supports multiplayer connections and the game information exchanged between participating players.
Google Firebase supports notification messaging and related cloud records where used, including account-linked notification tokens.
Unity In-App Purchasing connects the game to Apple App Store or Google Play purchase services. Apple and Google process store payments and subscription management.
Our website, game backend and hosting or storage providers support the account, support and game services described in this policy.
The relevant information is supplied to each provider for its stated function. The provider's own privacy information also describes its handling of data. Our responsibility for the game's data practices is not replaced by those provider policies.
5. Children and younger players
Ninja Hope is not intended for children under 13, or below a higher minimum age where one applies. We do not knowingly collect personal information from children below the applicable minimum age without the permission required by law. If you believe a child has supplied information that should not be held, contact info@flameofhope.net. We will investigate and remove information where required.
6. Protecting information
We use reasonable technical and organisational measures to protect account and game information against unauthorised access, loss and misuse. No internet service can guarantee complete security. Keep your login credentials private and contact us if you suspect someone else has accessed your account.
7. Your choices and account deletion
You can update supported profile fields in the app and change notification permissions in your device settings. Depending on the law that applies, you may also have rights to access or correct information, obtain a copy, withdraw consent, object to or restrict certain processing, or complain to the relevant privacy authority. Contact us for requests other than the direct account-deletion process below. Withdrawing a permission may affect the feature that relies on it.
Requesting deletion
All Ninja Hope users can request permanent deletion of their game account and associated personal information, regardless of location. In the app, open Help and choose Delete Account. You can also use the direct account-deletion page:
Ninja Hope account deletion request page
The page guides you through confirming ownership and the deletion request. Identity verification protects you against someone else deleting your account. You do not need to make a phone call, start a support chat or send a separate support email to complete the request. Do not send a password by email.
We acknowledge a submitted request within 24 hours. Once ownership and the deletion scope are confirmed, we start processing promptly and normally complete deletion within seven calendar days. If a service provider or another part of the process takes longer, we notify you and provide progress updates until the request is complete. We send confirmation after completion has been verified. Sending the form is an acknowledgement of a request, not proof that deletion has finished.
Deletion removes the account and associated profile, progress, inventory, social connections, notification records and personal content held for Ninja Hope, except for specific information that must lawfully be retained. We explain any retained category, reason and retention period before you confirm the request. Deletion cannot be undone. Where an account identifier is shared with another service you use, we explain the scope and do not silently delete an unrelated account.
Subscriptions and refunds
Deleting your Ninja Hope account does not cancel an Apple or Google Play subscription and does not automatically issue a refund. Cancel the subscription separately in your store account to prevent future renewals. You can still choose immediate account deletion while a subscription remains active. Store refund requests are handled through the relevant store.
Manage Google Play subscriptions
8. How long information is kept
We retain account and game information while it is needed to provide your active account and the services you use. When deletion is confirmed, we remove the associated personal information through the process and target described in Section 7. We keep notification and support information only while needed for their stated purposes, and delete or de-identify it when that need ends.
Limited information may need to remain to meet a specific legal obligation, resolve an existing dispute or document handling of a privacy request where permitted. Such retention is limited to the necessary information and purpose, with access restricted and a defined expiry. It does not justify keeping an entire playable profile after deletion.
If information remains in a restricted backup until its scheduled expiry, we explain the applicable period and prevent it from being restored to ordinary game use after deletion. Any exception affecting completion is disclosed during the deletion process. We do not describe an account as fully deleted while undisclosed required deletion work remains outstanding.
9. International processing and policy changes
Cloud and multiplayer providers may process information outside the country where you live. Where applicable, we use the safeguards required for those transfers and require appropriate protection from providers. You may contact us for information about processing locations and the safeguards relevant to your data.
We may revise this policy when the game, its providers or applicable requirements change. We publish the updated version and its revision date on this page. When a change requires additional notice or consent, we provide that notice or obtain the necessary consent before the changed processing begins.
10. Contact
For Ninja Hope privacy questions, requests or concerns, contact Flame of Hope International at info@flameofhope.net. Use the direct deletion page above for account deletion. Please provide enough information to identify the relevant request, without including a password or unnecessary sensitive information.